Terms of Service

Website: PrimeMRCS.com
Operator: Hoffra Technologies LLC

These Terms of Service (“Terms”) govern your access to and use of PrimeMRCS.com, including our website, courses, question banks, mock examinations, digital learning resources, forms, accounts, communications, and related services.

PrimeMRCS.com is operated by Hoffra Technologies LLC (“PrimeMRCS,” “we,” “our,” or “us”).

By accessing, registering for, purchasing, or using PrimeMRCS.com, you agree to be bound by these Terms. If you do not agree with these Terms, you must not access or use our website or services.

1. About PrimeMRCS.com

PrimeMRCS.com is an independent educational platform designed to support doctors, surgical trainees, medical graduates, and MRCS examination candidates through structured, high-yield MRCS preparation resources.

Our services may include:

Online courses
Question banks
Single-best-answer practice questions
Mock examinations
Explanations and learning notes
Revision resources
Feedback forms
Candidate support resources
Educational updates and communications

PrimeMRCS.com is intended for professional educational use only.

2. No Affiliation With Examination Bodies

PrimeMRCS.com is not affiliated with, endorsed by, sponsored by, approved by, or officially associated with any examination body, certification authority, university, professional board, medical college, surgical college, society, or examination provider.

All trademarks, names, logos, examination names, guideline names, and intellectual property referenced on PrimeMRCS.com belong to their respective owners.

Any reference to professional examinations, including MRCS, MRCS Part A, MRCS Part B, or other surgical examinations, is made only for descriptive and educational purposes.

3. Educational Use Only

PrimeMRCS.com provides educational resources for examination preparation and professional learning.

Our content is not intended to:

Replace formal medical or surgical training
Replace clinical judgment
Replace professional supervision
Provide patient-specific medical advice
Provide diagnosis or treatment recommendations for individual patients
Guarantee examination success
Represent official examination content
Represent the views of any examination body, surgical college, or professional authority

Users remain responsible for verifying clinical knowledge, guidelines, protocols, drug information, and examination requirements from official and current sources.

4. No Guarantee of Examination Success

PrimeMRCS.com is designed to support preparation, but we do not guarantee that use of our website, courses, question banks, mock exams, explanations, or learning resources will result in passing any examination, improving examination performance, obtaining certification, employment, promotion, licensure, or professional recognition.

Examination outcomes depend on multiple factors, including individual preparation, knowledge, performance, examination standards, examination format, eligibility, and official examination rules.

5. Eligibility

By using PrimeMRCS.com, you confirm that:

You are at least 18 years old.
You have the legal capacity to enter into these Terms.
The information you provide is accurate and complete.
You will use PrimeMRCS.com only for lawful and educational purposes.
You will comply with these Terms and applicable laws.

PrimeMRCS.com is intended primarily for adult learners, doctors, medical graduates, surgical trainees, and professional examination candidates.

6. Account Registration

To access certain courses, materials, or services, you may need to create an account.

You agree to:

Provide accurate and current registration information
Keep your login credentials confidential
Not share your account with others
Not allow another person to access paid content using your login
Notify us promptly if you suspect unauthorized access
Be responsible for all activity under your account

We may suspend, restrict, or terminate accounts where we suspect misuse, unauthorized sharing, fraudulent activity, or violation of these Terms.

7. Individual Use and Account Sharing

Unless we expressly agree otherwise in writing, each account is for one individual user only.

You must not:

Share your login credentials
Sell, transfer, rent, or lend your account
Allow others to access paid content through your account
Use another person’s account
Create multiple accounts to avoid payment, restrictions, or platform limits
Use group or institutional access outside the approved terms

For group purchases or group access, each candidate must use the registration method provided by PrimeMRCS.com. Group access may be subject to separate instructions, verification, and restrictions.

8. Course Access

When you purchase or are granted access to a course or digital product, you receive a limited, personal, non-exclusive, non-transferable, revocable license to access the relevant content for educational purposes.

Course access may be limited by:

Course duration
Subscription period
Product type
Payment status
Platform availability
Account standing
Access rules displayed at the time of purchase
Any specific terms stated on the course page

We may update, modify, improve, replace, restructure, or remove course content from time to time to improve quality, accuracy, user experience, or platform performance.

9. Payments

Prices for courses, subscriptions, mock exams, question banks, or other services will be displayed before purchase.

By making a purchase, you agree to:

Pay the listed price and applicable charges
Provide accurate billing information
Use a valid and authorized payment method
Comply with the terms of the relevant payment provider
Pay any applicable taxes, bank fees, currency conversion charges, or payment processing charges

Payments may be processed by third-party payment providers such as Stripe, PayPal, or other approved providers. We do not control all aspects of third-party payment processing and are not responsible for payment failures, bank declines, currency conversion issues, or third-party processor errors.

Access to paid content may be delayed, denied, suspended, or revoked if payment is incomplete, reversed, disputed, refunded, declined, or suspected to be fraudulent.

10. Refund and Cancellation Policy

Because PrimeMRCS.com provides digital educational products, online course access, question banks, mock exams, and immediately accessible learning resources, all purchases are generally final once access has been granted.

Refunds are not guaranteed.

We may consider refund requests at our discretion in limited circumstances, such as:

Duplicate payment
Technical access failure caused by PrimeMRCS.com that cannot reasonably be resolved
Incorrect charge caused by a platform or payment error
Other exceptional cases approved by us in writing

Refunds will generally not be provided for:

Change of mind
Failure to use the course
Lack of time to study
Dissatisfaction after accessing substantial content
Examination postponement, cancellation, failure, or change in examination plan
Incorrect purchase made by the user
Account suspension due to breach of these Terms
Sharing, misuse, copying, or unauthorized distribution of content
Failure to pass any examination

To request a refund review, contact:

support@primemrcs.com

Refund decisions are made on a case-by-case basis. Where a refund is approved, access to the relevant course or product may be removed.

11. Offers, Discounts, and Promotions

We may offer discounts, promotional prices, early access pricing, group pricing, or limited-time offers.

Promotions may be changed, withdrawn, or corrected at any time. Unless expressly stated otherwise, promotions cannot be applied retrospectively to previous purchases.

We reserve the right to cancel or refuse promotional pricing where we suspect misuse, error, fraud, or unauthorized sharing.

12. Intellectual Property

All content on PrimeMRCS.com is owned by or licensed to PrimeMRCS.com and Hoffra Technologies LLC, unless otherwise stated.

Protected content includes, but is not limited to:

Course materials
Question banks
Mock examinations
Questions and answer options
Explanations
Notes and summaries
Diagrams and images
Videos
PDFs and downloadable files
Website design
Branding
Logos
Text
Layouts
Educational frameworks
Product names
Digital resources
Databases and compilations

You are granted a limited license to access and use the content for your own personal educational preparation only.

You do not acquire ownership of any PrimeMRCS.com content by purchasing, accessing, downloading, or using it.

13. Restrictions on Use

You must not, without prior written permission from PrimeMRCS.com:

Copy, reproduce, screenshot, record, download, scrape, or extract content except where expressly allowed
Share course materials with others
Distribute questions, answers, explanations, or mock exams
Upload PrimeMRCS.com content to social media, messaging groups, forums, websites, file-sharing platforms, or AI tools
Sell, resell, sublicense, rent, or commercially exploit content
Create derivative question banks, courses, notes, or products using PrimeMRCS.com content
Use automated tools, bots, crawlers, scrapers, or data-mining systems
Circumvent platform restrictions or security systems
Remove copyright notices or branding
Misrepresent PrimeMRCS.com content as your own
Use PrimeMRCS.com content to train, improve, or develop artificial intelligence systems, databases, or competing products

Any unauthorized copying, sharing, resale, scraping, reproduction, or distribution of PrimeMRCS.com content may result in account termination and legal action.

14. Prohibited User Conduct

You agree not to:

Use PrimeMRCS.com for unlawful, harmful, fraudulent, or abusive purposes
Provide false or misleading information
Impersonate another person or organization
Interfere with website security or functionality
Attempt unauthorized access to accounts, systems, or content
Share offensive, defamatory, discriminatory, abusive, or unlawful content
Upload viruses, malware, or harmful code
Harass, threaten, or abuse other users or PrimeMRCS.com staff
Use PrimeMRCS.com in a way that damages our reputation, systems, users, or services
Violate intellectual property rights
Submit confidential patient information
Submit restricted or copyrighted examination content
Breach any applicable law or regulation

15. Confidential Examination Content

You must not submit, upload, reproduce, distribute, or request the reproduction of confidential, copyrighted, recalled, restricted, or unauthorized examination content from any examination body, professional board, university, certification authority, testing organization, or surgical college.

PrimeMRCS.com does not encourage, request, host, or knowingly use confidential examination material.

If we become aware that unauthorized examination content has been submitted or shared, we may remove it, restrict access, suspend accounts, and take appropriate action.

16. User Submissions and Feedback

You may submit feedback, comments, corrections, suggestions, testimonials, survey responses, or support requests.

By submitting feedback or suggestions, you grant PrimeMRCS.com and Hoffra Technologies LLC a non-exclusive, worldwide, royalty-free right to use, review, modify, and incorporate such feedback for service improvement, educational quality control, product development, and internal operations.

We will not publish your identifiable testimonial, name, image, or professional details for promotional purposes without appropriate permission.

You are responsible for ensuring that your submissions do not contain:

Patient-identifiable information
Confidential medical information
Restricted examination content
Third-party copyrighted material
Defamatory, unlawful, or misleading content
Information you do not have permission to share

17. Medical and Clinical Disclaimer

PrimeMRCS.com content is prepared for educational and examination preparation purposes only.

Although we aim to provide accurate, high-yield, professionally relevant educational content, medical knowledge, guidelines, classifications, drug information, and examination standards may change over time.

PrimeMRCS.com does not provide medical advice, diagnosis, treatment, or patient-specific recommendations.

You should independently verify clinical information from official guidelines, institutional protocols, current literature, prescribing information, and relevant professional standards before applying knowledge in clinical practice.

Clinical decisions remain the responsibility of qualified healthcare professionals.

18. Accuracy of Content

We make reasonable efforts to maintain high-quality educational content. However, we do not warrant that all content will always be complete, current, uninterrupted, error-free, or suitable for every examination or jurisdiction.

PrimeMRCS.com may contain errors, omissions, outdated information, typographical mistakes, or differences from official examination standards.

We may update, correct, modify, remove, or replace content at any time without prior notice.

If you identify a possible error, you may contact us at:

support@primemrcs.com

Submitting corrections helps improve the platform but does not create any entitlement to payment, credit, refund, or ownership.

19. Platform Availability

We aim to provide reliable access to PrimeMRCS.com, but we do not guarantee uninterrupted or error-free availability.

Access may be affected by:

Maintenance
Technical issues
Hosting failures
Internet connectivity problems
Third-party platform issues
Payment provider issues
Security incidents
Updates or migration
Force majeure events

We are not liable for temporary interruption, delay, data loss, or inability to access the platform due to events outside our reasonable control.

20. Third-Party Services and Links

PrimeMRCS.com may use or link to third-party services, including payment processors, learning platforms, analytics services, email tools, hosting providers, form tools, and external resources.

We are not responsible for:

Third-party website content
Third-party privacy practices
Third-party service interruptions
Payment processor errors
External links or resources
Third-party platform terms or policies

Your use of third-party services may be governed by their own terms and privacy policies.

21. Privacy

Our collection and use of personal information is described in our Privacy Policy.

By using PrimeMRCS.com, you agree that we may collect, use, store, and process personal information in accordance with our Privacy Policy and applicable laws.

22. Suspension and Termination

We may suspend, restrict, or terminate your account or access to PrimeMRCS.com at any time if we believe that:

You violated these Terms
You shared your account
You copied, distributed, or misused content
Your payment was reversed, disputed, or fraudulent
You attempted unauthorized access
Your conduct may harm PrimeMRCS.com, users, or third parties
We are required to do so by law
Continued access creates legal, security, reputational, or operational risk

Termination or suspension may occur without refund where the issue results from breach, misuse, fraud, unauthorized sharing, or violation of intellectual property rights.

23. Changes to Services

We may modify, suspend, discontinue, replace, or restrict any part of PrimeMRCS.com, including courses, features, pricing, access rules, question banks, mock exams, or platform functionality.

We may do this for reasons including:

Improving educational quality
Updating content
Correcting errors
Maintaining security
Complying with law
Changing business operations
Removing outdated or unsuitable material
Platform restructuring

Where reasonably possible, we will aim to avoid unnecessary disruption to paid users, but we do not guarantee permanent availability of any specific feature or content item.

24. Limitation of Liability

To the maximum extent permitted by applicable law, PrimeMRCS.com, Hoffra Technologies LLC, its owners, directors, employees, contractors, contributors, partners, and service providers will not be liable for:

Examination failure or poor performance
Loss of opportunity
Loss of income, revenue, profit, or business
Loss of data
Indirect, incidental, special, consequential, or punitive damages
Reliance on educational content
Clinical decisions made by users
Third-party platform failures
Payment processing issues
Unauthorized account access caused by user negligence
Temporary unavailability of the website or courses
Errors, omissions, or outdated information in educational content

Our total liability for any claim relating to PrimeMRCS.com will not exceed the amount you paid to PrimeMRCS.com for the specific product or service giving rise to the claim, to the extent permitted by applicable law.

Nothing in these Terms excludes liability that cannot be excluded under applicable law.

25. Indemnity

You agree to indemnify and hold harmless PrimeMRCS.com, Hoffra Technologies LLC, its owners, directors, employees, contractors, contributors, partners, and service providers from any claims, losses, damages, liabilities, costs, or expenses arising from:

Your use or misuse of PrimeMRCS.com
Your breach of these Terms
Your violation of applicable law
Your infringement of intellectual property rights
Your submission of unlawful, confidential, restricted, or unauthorized content
Your sharing of account access or course materials
Your reliance on educational content in clinical, professional, or examination settings

26. Force Majeure

We will not be responsible for delay, interruption, failure, or inability to perform where caused by events beyond our reasonable control, including:

Internet or hosting failures
Cyberattacks
Platform outages
Payment provider outages
Natural disasters
War, conflict, terrorism, civil unrest
Government action
Regulatory changes
Power failures
Labor disputes
Public health emergencies
Other events outside our reasonable control

27. Governing Law and Jurisdiction

These Terms are governed by the laws of the United Arab Emirates, unless otherwise required by applicable consumer protection law.

Any dispute arising from or relating to these Terms, PrimeMRCS.com, or services provided by Hoffra Technologies LLC shall be subject to the competent courts of the United Arab Emirates, unless applicable law requires otherwise.

28. Changes to These Terms

We may update these Terms from time to time.

When we update these Terms, we will revise the “Effective Date” at the top of this page. Continued use of PrimeMRCS.com after updated Terms are posted means you accept the revised Terms.

If you do not agree to updated Terms, you must stop using PrimeMRCS.com.

29. Contact Us

For questions about these Terms, contact us at:

PrimeMRCS.com
Operated by Hoffra Technologies LLC
Email: support@primemrcs.com

30. Website Footer Notice

© 2026 PrimeMRCS. All rights reserved.

PrimeMRCS.com is operated by Hoffra Technologies LLC.

PrimeMRCS.com is not affiliated with, endorsed by, sponsored by, or officially associated with any examination body, certification authority, university, professional board, medical college, surgical college, society, or examination provider. All trademarks, names, logos, and intellectual property referenced on this website belong to their respective owners.

PrimeMRCS.com provides independent educational resources for professional examination preparation and does not provide patient-specific medical advice, clinical diagnosis, or treatment recommendations.